Refund policy

Refund Policy

At NaniBraid, we are committed to ensuring your satisfaction with every purchase of T-Shirts & Tops, Pants & Trousers, and Shorts. If you are not completely satisfied with your order, we offer a straightforward refund process in accordance with applicable laws.

Eligibility for Refunds

To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Final sale or clearance items
  • Gift cards
  • Items damaged due to improper use or care

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for the return.
  2. We will provide you with a return authorization and instructions for shipping the item back.
  3. Pack the item securely in its original packaging, including all tags and accessories.
  4. Ship the item to the address provided in our return instructions. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order separately. This ensures faster processing and availability of stock.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs, after verifying the issue.

Contact Us

For any questions or concerns regarding our refund policy, please email us at [email protected]. We aim to respond within 24-48 hours on business days.