Tracking order

Thank you for shopping at NaniBraid. We understand how important it is to know where your order is, and we are committed to providing you with a seamless tracking experience. Below you will find a step-by-step guide to tracking your T-Shirts & Tops, Pants & Trousers, and Shorts orders.

How to Track Your Order

  1. Locate Your Tracking Number: After your order is shipped, we will send a confirmation email to the address you provided during checkout. This email will contain a unique tracking number (e.g., a combination of letters and numbers) and a direct link to the carrier’s tracking page.
  2. Use the Tracking Number: Copy the tracking number from your email. You can then use it on our recommended third-party tracking service (see below) or directly on the carrier’s website (e.g., USPS, FedEx, DHL, or local postal service).
  3. Check Your Email for Updates: We will also send you automatic status updates via email as your package moves through the shipping process. If you have not received a tracking email within 5 business days of placing your order, please contact us at [email protected] with your order number.

Recommended Third-Party Tracking Tool

For a more comprehensive and user-friendly tracking experience, we highly recommend using 17TRACK. It supports over 1,700 carriers worldwide and provides real-time updates in multiple languages.

How to Use 17TRACK

  1. Visit the 17TRACK website: https://www.17track.net
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the “Track” button. The system will automatically detect the carrier and display the latest status of your package, including location, transit history, and estimated delivery date.
  4. You can also download the 17TRACK mobile app (available on iOS and Android) to receive push notifications for any changes in your shipment status.

What to Do If Your Tracking Information Is Not Updating

It is normal for tracking information to take 24–48 hours to appear after the shipping label is created, especially during peak seasons. If your tracking number shows no updates after 5 business days, please reach out to us at [email protected] with your order number. Our team will investigate and provide you with the most accurate information available.

Important Notes

  • We do not have a customer portal or user account system. All tracking information is communicated via email. Please ensure your email address is correct when placing an order.
  • For international orders, customs clearance may cause delays. Tracking updates may pause during this process.
  • If your package is marked as delivered but you have not received it, please check with neighbors, your building’s mailroom, or the carrier directly. If the issue persists, contact us at [email protected] for further assistance.

We are here to help you every step of the way. For any questions or concerns regarding your order, please email [email protected] and we will respond within 24 hours on business days.